Refund policy
We have a 65-day return policy, which means you have 65 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@parvuswallets.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@parvuswallets.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if a refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Warranty
We offer an extended 2-year limited warranty from the date of your purchase. This warranty strictly does not cover damages that resulted from carelessness, misuse, wear and tear, or not following product instructions (dropping the product, etc.).
To obtain service under this warranty, please contact our Customer Support team with the following information in order to determine the problem and the most relevant solution:
- Proof of purchase
- Photo/Video of the faulty product
